Frequently Asked Questions

About Huma Jewellers

How long has Huma Jewellers been in business?

Since 1970. We are a family business, and most of our jewellery is designed and made in our own workshop.

Where are your showrooms?

Karachi: Zamzama Commercial, DHA Phase 5. Lahore: Main Shabbir Sharif Road, DHA Phase 6. Islamabad: Jinnah Super, F-7 Markaz. Full addresses and maps are in the Showrooms section of our home page.

What are your opening hours?

Monday to Thursday and Saturday 12–8 pm, Friday 2–8 pm, Sunday closed. The same hours apply at all three showrooms.

Are you connected to other businesses using the Huma name?

No. Huma Jewellers is a registered trademark of Huma Jewellers (Pvt.) Ltd. We have no connection with any other business using the Huma name.

Prices and buying

Why are there no prices on the website?

Gold and diamond prices change daily, so we quote on the day you ask. Message us on WhatsApp 0310 486 2444 with a photo or the piece code, and we will send you today’s price.

What do you make?

Diamond and bridal jewellery: bridal sets, necklaces, earrings, rings, bracelets and bangles, in gold, diamonds, polki and coloured gemstones.

Are your diamonds natural?

Yes. Every diamond we use is natural and laboratory tested.

Is the piece in the photo available?

Some pieces are in stock and others are made to order. Send us the piece code on WhatsApp and we will tell you whether it is available and when it can be ready.

How do I pay?

At any of our showrooms, or in advance by bank transfer. We confirm the amount in writing before you pay.

Why do you ask for my CNIC?

As a registered dealer in precious metals and stones, we are required by Pakistani law to verify customer identity for certain transactions. We check your original CNIC at collection.

Custom orders

Can you make a design for me?

Yes. Share a sketch, a photo or an idea with us on WhatsApp or at a showroom. We will advise on the design and give you a quote.

How does a custom order work?

We start work after receiving 50% of the agreed price. The balance is due before collection. We confirm the ready date in writing when you order.

Can I cancel a custom order?

Yes, but a 20% cancellation fee applies to custom and special orders. Custom-made, engraved and resized pieces cannot be returned.

Collection

Do you deliver?

No. To keep your jewellery safe, every order is collected in person from the showroom you choose. Collection is free. See our Collection Policy.

Can someone else collect for me?

Yes. Send us written authorisation on WhatsApp or email before the visit, naming the person. They must bring their own original CNIC and a copy of yours.

How long will you hold my piece?

30 days after we tell you it is ready.

Returns, exchanges and care

Can I return or exchange a piece?

Yes, within 30 days of purchase or collection, at any of our three showrooms, whichever branch you bought it from. The piece must be unworn and come with its packaging, certificate and receipt. Exchange and refund values are set out in our Return & Exchange Policy.

How long does a refund take?

Refunds are paid by cheque or bank transfer within 45 days of approval.

What if my piece has a defect?

Every piece is guaranteed against manufacturing defects. We repair, replace or refund it in full, at your choice, at any of our showrooms.

Do you repair and resize jewellery?

Yes. We give you an estimate first and start only after you approve it. Some designs cannot be resized, so please keep a new ring unworn if you think you may need a different size.

Still have a question?

Message us on WhatsApp 0310 486 2444, email huma_jewel@hotmail.com, or visit any of our showrooms.