Return & Exchange Policy

Returns window. You may return or exchange a piece within 30 days of purchase or collection at any of our showrooms in Karachi, Lahore or Islamabad, whichever branch you bought it from. The piece must be unworn, unaltered and undamaged, with its original packaging, tags, certificate and receipt or order number.

Not returnable. Custom-made, special-order, engraved and resized pieces; pieces repaired or altered by anyone other than Huma Jewellers; and any piece without a receipt or order number.

Exchange values. We inspect exchanged jewellery within 3 working days.

Refund values. If you return a piece for a refund rather than an exchange:

Further deductions apply for damage caused after purchase. Refunds are paid by cheque or bank transfer within 45 days of approval. Online payments are refunded to the original payment method where possible.

Faulty pieces. A piece with a manufacturing defect is repaired, replaced or refunded in full, at your choice, under our guarantee. This is separate from the deductions above.

How to return. Bring the piece to any showroom, or message us on WhatsApp 0310 486 2444 or email huma_jewel@hotmail.com with your order number, purchase date and reason.

Cancellations. Ready-made orders may be cancelled free of charge before collection. Custom and special orders carry a 20% cancellation fee.

Repairs and resizing. After 30 days, we repair damaged jewellery at our standard rates. We give you an estimate first and start work only after you approve it. Some designs cannot be resized; please keep rings unworn if you may need a different size.