Terms & Conditions

1. Who we are. These Terms apply to Huma Jewellers (Pvt.) Ltd. (“Huma Jewellers”, “we”, “us”), operating the website humajewel.com and showrooms in Karachi (Zamzama, DHA Phase 5), Lahore (DHA Phase 6) and Islamabad (F-7 Markaz). By using our website, visiting a showroom or buying from us, you agree to these Terms.

2. Our products. We sell fine jewellery in gold, diamonds, polki and coloured gemstones, most of it made in our own workshop. Each piece is handcrafted, so colour, size and finish may vary slightly from photographs. Photographs on the website show the design and may not show the exact piece in stock.

3. Prices. Prices depend on the gold rate and stone value on the day of sale. The price shown at checkout, or quoted in writing by a showroom, is the price you pay for that order. A quote is valid only for the date given on it. Prices are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.

4. Orders and acceptance. An online order is an offer to buy. It becomes a contract only when we confirm it by email, SMS or WhatsApp after payment is received. We may decline or cancel an order, with a full refund, if a piece is unavailable, a price was shown in error, or we cannot complete the identity checks in clause 6.

5. Custom and special orders. We begin a custom or special order after receiving 50% of the agreed price. The balance is due before collection. If you cancel a custom or special order, a 20% cancellation fee applies. Custom-made, engraved and resized pieces cannot be returned (see our Return & Exchange Policy).

6. Payment and identity checks. We accept advance payment by card through our secure payment gateway, or by bank transfer. Payment must be received in full before collection. As a registered dealer in precious metals and stones, we are required by Pakistani law to verify customer identity and keep records for certain transactions. We check your original CNIC (or passport for foreign nationals) at collection for every order, may ask for the source of funds where the law requires, and may report transactions to the authorities where the law requires.

7. Collection. We do not deliver by courier. Orders are collected from the showroom you choose, under our Collection Policy. Ownership and risk pass to you when you or your nominee sign for the piece.

8. Returns, exchanges and repairs. These are governed by our Return & Exchange Policy, which forms part of these Terms.

9. Guarantee. We guarantee every piece against manufacturing defects. This guarantee is honoured at all three showrooms and is in addition to your rights under Pakistani consumer protection law.

10. Intellectual property. Our name, logo and designs are protected. Huma Jewellers is a registered trademark. You may not copy, reproduce or sell our designs, photographs or content without our written consent. We have no connection with any other business using the Huma name.

11. Liability. Nothing in these Terms limits liability that cannot be limited by law. Otherwise, our liability for any order is limited to the price paid for it, and we are not liable for indirect losses or for delays caused by events outside our control.

12. Governing law. These Terms are governed by the laws of Pakistan. Disputes are subject to the courts of Karachi.

13. Changes. We may update these Terms. The version on our website on the date of your order applies to that order.

14. Contact. WhatsApp 0310 486 2444 · Email huma_jewel@hotmail.com · Karachi (021) 3530 2031 / 2039 · Lahore (042) 3726 0049 / 0050 · Islamabad (051) 274 8836 / 8837. Showroom hours: Monday to Thursday and Saturday 12–8 pm, Friday 2–8 pm, Sunday closed.